FSG is a LEVEL 4 B-BBEE
TRACING MENU BAR
HEAD OFFICE DETAILS
+27 (0) 86 1000 979
+27 (0) 86 5168 722
+27 (0) 83 7841 523
PO Box 17, Pavilion,
3611, South Africa
7 Cedar Road, Westville,
3629, South Africa
PSIRA Reg. No.
FSG has corporate
- and field agents in every Magisterial District in SA.
is the experience of FSG that tracing agencies, and tracers like DBT’s,
do not enjoy professional recognition generally, and specifically do not
enjoy professional recognition from the legal profession. This is an
unfortunate misconception that is the result of the proliferation of
unreliable and unethical tracing agencies, who trade for a few months
and then disappear – a circumstance that has prevailed for decades in an
industry that has, until recently, been largely unregulated. In fact,
tracing agencies and tracers are a vital component for the successful
implementation of the legal debt recovery process for all classes of
consumer of tracing services.
The DBT Performance and Procedures Manual
Jardine Investigations, the predecessor
entity of FSG, was
established in 1985, we elected to make the legal profession our primary traget market. In addition to requiring investigation services, most legal
practices also require the services of tracing agencies to
locate absconded debtors for the purpose of serving on them legal process to
recover arrear debt. As locating people is an investigative process (and a
FORENSIC investigative process - because it occurs in the context of,
a litigation process), the addition of a TRACING DIVISION to an investigation
practice is a logical progression. FSG continued to trade a TRACING
DIVISION when it was incorporated in 2003.
However, FSG has significantly
refined TRACING SERVICES to the extent that FSG has contributed
significantly to the benchmarking of tracing strategies and the delivery
of tracing services, drawing on lesson learned from a lengthy trading
history and the research and development of our CEO, WIllem Jardine, who
has been at the operational helm of the business since is was
established in 1985.Today, FSG
services TRACE INSTRUCTIONS from hundreds of legal practices nationally,
and from a growing number of legal practices form other companies. .
INTRODUCTION - TRACING
the promulgation of the likes of the Debt
Collector's Act, the National Credit Act and the Financial Services Act,
TRACING SERVICES are consumed by several sectors, including:
Legal practitioners with
a collections practice/division.
The Recoveries Function
of short-terms insurers who require TRACING AGENCIES to locate
the third parties to insured vehicle accident losses, to recover the
cost of repairing their insured's vehicles.
Service Providers and Credit Provides who first themselves attempt to recover their
arrear debt using the provisions of Sections 57/58 and 65(J) of
the Magistrate's Court Act, and who only resort to instructing
attorneys to recover their debt if these efforts fail.
ALL ARE INCLUDED IN THE TARGET
MARKETS OF THE TRACING DIVISION OF FSG. If YOU are involved in any of
these sectors in a debt recovery-related function, we would be
grateful to receive your consideration of the TRACING SERVICES of
FSG has developed an extremely
successful STANDARD TRACE PROCEDURE ('STP') that is an integral
component of all categories of TRACING SERVICES performed by FSG for our
various target markets.
evolved a TRACING DIVISION that renders five categories
of TRACING SERVICE that are intended to meet the requirements of all
business sectors that consume this service:
These are detailed in the pages
listed in the TRACING MENU BAR in the blue column to the left.
FSG employs two categories of
DESK BOUND TRACERS ('DBT'),
who trace natural persons and entities from behind a desk,
employing the strategy of our STP, using a telephone, access to numerous
online databases and the internet, and informants through whom we are able to
access all nature of confidential databases, to trace absconded
debtors. DBT work from our corporate offices in Durban,
Johannesburg and Cape Town.
TRACER FIELD AGENTS ('TFA').
FSG has TFA in every Magisterial District in South Africa who,
mostly working from home, perform the field work component of
CSS SERVICES and
and who also perform our RAF
CLAIM DEFENCE FORENSIC INVESTIGATION in the Magisterial District in which they are
FSG's FORENSIC INVESTIGATORS
also perform the work of DBT and TFA, for five reasons:
Because TRACING is a FORENSIC investigative
process, much of the skill set required to perform FORENSIC
INVESTIGATIONS can be learned from performing the work of DBT
and TFA. In fact, whenever FSG employees additional FORENSIC
INVESTIGATORS, regardless of their qualifications and
experience, we put them to work in our TRACING DIVISION where
they learn a basic forensic investigative process and also learn
where different kinds of intelligence can be sourced.
FSG regards the revenue generated by our
TRACING DIVISION as our base revenue stream.
Consequently, we ensure that all persons employed in a
revenue-generating capacity are able to TRACE in accordance with
the minimum performance targets that DBT and TFA and expected to
Finding people is almost always a component
of an investigation instruction. Learning FSG's STP teaches
forensic investigators how to locate people with maximum
efficiency and as quickly as possible. In fact, the
tools, resources and strategies of FSG's STP result in the
successful location of people within approximately one hour
about 70% of the time (and without having to leave a desk).
Performing TRACING SERVICES enables forensic
investigators to contribute to the revenue base of FSG whenever
they are not committed to performing INVESTIGATIONS, AUDITS
and/or RISK MANAGEMENT EXERCISES.
The fact that our FORENSIC INVESTIGATORS are
also trained to trace adds depth to FSG's capacity to service
the requirements of the different categories of client who use
the services of FSG's TRACING DIVISION.
FSG's TRACING SERVICES enjoy many competitive
advantages over the services of our competitors:
The first is our STP, which we believe
incorporates more resources that DBT and TFA can put to use to
trace persons than is available to the majority of our our competitors.
The second is that we have constructed
training programs for DBT and TFA based on our STP. Newly
employed DBT and TFA (and, of course, also FORENSIC
INVESTIGATORS) first complete this one week training course.
Currently, there is no accredited training for DBT and TFA. Our
training course has been submitted to the relevant SEETA for
consideration for accreditation as a formal training course for DBT and TFA.
The third is capacity. It is a principal of
economics that financial growth follows the installation of
infrastructure (as opposed to first securing business and then
installing the infrastructure to service it). Consequently, FSG
always maintains a greater capacity to process and satisfy trace
instructions than we require to service existing business. In
this manner we can legitimately state that we can successfully
process as many trace
instructions as clients care to give us. This ABUNDANT
SPARE TRACING CAPACITY consists of:
Having more DBT and TFA in our employ
than what is strictly required by the number of
instructions we have on hand.
As a work station, a telephone line,
a computer and an internet
connection are the basic resources required by DBT, we have installed more
of these resources than required. Our ADSL facilities are the fastest,
uncapped facilities available, and we employ our own IT
specialists to ensure that computers perform at optimum
capacity at all times.
A stock of CVs from suitable
candidates for appointment as DBT and TFA, to shorten
the recruitment process should we ever experience a
surge in growth that exceeds the spare capacity we
The fourth is our ceaseless research to
identify more efficient and more effective ways to trace people
The strategies of our STP are constantly reviewed and improved
when we discover a methodology or strategy that is more
efficient and effective than what is currently in place. We are
constantly seeking out new database sources that DBT can use to
locate people. All TRACING AGENCIES can access the likes of
credit bureaus, but we go much further. Not only do we have
online access to the likes of the Deeds Registry and
CIPC, but we
have also added:
Spider search engines that siphon raw
data off of hundreds of databases that exist in
cyberspace that contain personal information.
Online law libraries and government
The databases of statutory regulatory and
non-statutory regulatory bodies that keep information about
persons employed in a broad variety of
The databases of professional
organizations that store personal information about
Databases that have a 'reverse
telephone directory' facility.
Databases that convert erven to
street addresses, and vice versa.
Databases that identify street
addresses from GPS co-ordinates and vice versa.
Google Earth Street View, so that DBT
can physically view the premises to which debtors are
And many more.
The fifth is the audit procedure built-in to our STP. This serves to permit FSG to audit every
completed trace instruction, and every 'no-trace' report
produced, for compliance with the full scope of work of our STP.
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