FSG FORENSIC INVESTIGATORS & AUDITORS | TRACERS | RISK MANAGERS | GUARDS
SA's national litigation, corporate & government private intelligence, private/forensic investigation/auditing, loss & risk management specialists.
FSG  is a LEVEL 4  B-BBEE
Accredited Company

NAVIGATION BAR
EXIT WEBSITE
BACK-HOME PG
BACK-SERVICES PG

TRACING MENU BAR
SDT
TPT

CSS SERVICES
2PT
FPT

HEAD OFFICE DETAILS
Telephone
+27 (0) 86 1000 979
Fax
+27 (0) 86 5168 722
Mobile
+27 (0) 83 7841 523
Postal Address
PO Box 17, Pavilion,
3611, South Africa
Physical Address
7 Cedar Road, Westville,
 3629, South Africa
PSIRA Reg. No.
1144490
Email Address
fohladbn@yebo.co.za


FSG has corporate offices in:
DURBAN
CAPE TOWN
JOHANNESBURG
- and field agents in every Magisterial District in SA.

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It is the experience of FSG that tracing agencies, and tracers like DBT’s, do not enjoy professional recognition generally, and specifically do not enjoy professional recognition from the legal profession. This is an unfortunate misconception that is the result of the proliferation of unreliable and unethical tracing agencies, who trade for a few months and then disappear – a circumstance that has prevailed for decades in an industry that has, until recently, been largely unregulated. In fact, tracing agencies and tracers are a vital component for the successful implementation of the legal debt recovery process for all classes of consumer of tracing services.

WILLEM JARDINE
The DBT Performance and Procedures Manual
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INTRODUCTION - TRACING

When Jardine Investigations, the predecessor entity of FSG, was established in 1985, we elected to make the legal profession our primary traget market. In addition to requiring investigation services, most legal practices also require the services of tracing agencies to locate absconded debtors for the purpose of serving on them legal process to recover arrear debt. As locating people is an investigative process (and a FORENSIC investigative process - because it occurs in the context of, a litigation process), the addition of a TRACING DIVISION to an investigation practice is a logical progression. FSG continued to trade a TRACING DIVISION when it was incorporated in 2003. However, FSG has significantly refined TRACING SERVICES to the extent that FSG has contributed significantly to the benchmarking of tracing strategies and the delivery of tracing services, drawing on lesson learned from a lengthy trading history and the research and development of our CEO, WIllem Jardine, who has been at the operational helm of the business since is was established in 1985.Today, FSG services TRACE INSTRUCTIONS from hundreds of legal practices nationally, and from a growing number of legal practices form other companies. .

Following the promulgation of the likes of the Debt Collector's Act, the National Credit Act and the Financial Services Act, TRACING SERVICES are consumed by several sectors, including:

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Legal practitioners with a collections practice/division.

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The Recoveries Function of short-terms insurers who require TRACING AGENCIES to locate the third parties to insured vehicle accident losses, to recover the cost of repairing their insured's vehicles.

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Registered debt collectors.

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Registered Financial Service Providers and Credit Provides who first themselves attempt to recover their arrear debt using the provisions of Sections 57/58 and 65(J) of the Magistrate's Court Act, and who only resort to instructing attorneys to recover their debt if these efforts fail.

ALL ARE INCLUDED IN THE TARGET MARKETS OF THE TRACING DIVISION OF FSG. If YOU are involved in any of these sectors in a debt recovery-related function, we would be grateful to receive your consideration of the TRACING SERVICES of FSG.

FSG has developed an extremely successful STANDARD TRACE PROCEDURE ('STP') that is an integral component of all categories of TRACING SERVICES performed by FSG for our various target markets.

FSG has evolved a TRACING DIVISION that renders five categories of TRACING SERVICE that are intended to meet the requirements of all business sectors that consume this service:

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STANDARD DEBTOR TRACING ('SDT')

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THIRD PARTY TRACING ('TPT')

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CONSENT SIGNING SERVICES ('CSS SERVICES')

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SECOND PHASE TRACING ('2PT')

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FOREIGN PENSIONER TRACING ('FPT')

These are detailed in the pages listed in the TRACING MENU BAR in the blue column to the left.

FSG employs two categories of tracer:

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DESK BOUND TRACERS ('DBT'), who trace natural persons and entities from behind a desk, employing the strategy of our STP, using a telephone, access to numerous online databases and the internet, and informants through whom we are able to access all nature of confidential databases, to trace absconded debtors. DBT work from our corporate offices in Durban, Johannesburg and Cape Town.

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TRACER FIELD AGENTS ('TFA'). FSG has TFA in every Magisterial District in South Africa who, mostly working from home, perform the field work component of CSS SERVICES and TPT services, and who also perform our RAF CLAIM DEFENCE FORENSIC INVESTIGATION in the Magisterial District in which they are based.

FSG's FORENSIC INVESTIGATORS also perform the work of DBT and TFA, for five reasons:

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Because TRACING is a FORENSIC investigative process, much of the skill set required to perform FORENSIC INVESTIGATIONS can be learned from performing the work of DBT and TFA. In fact, whenever FSG employees additional FORENSIC INVESTIGATORS, regardless of their qualifications and experience, we put them to work in our TRACING DIVISION where they learn a basic forensic investigative process and also learn where different kinds of intelligence can be sourced.

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FSG regards the revenue generated by our TRACING DIVISION as our base revenue stream. Consequently, we ensure that all persons employed in a revenue-generating capacity are able to TRACE in accordance with the minimum performance targets that DBT and TFA and expected to achieve.

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Finding people is almost always a component of an investigation instruction. Learning FSG's STP teaches forensic investigators how to locate people with maximum efficiency and as quickly as possible. In fact, the tools, resources and strategies of FSG's STP result in the successful location of people within approximately one hour about 70% of the time (and without having to leave a desk).

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Performing TRACING SERVICES enables forensic investigators to contribute to the revenue base of FSG whenever they are not committed to performing INVESTIGATIONS, AUDITS and/or RISK MANAGEMENT EXERCISES.

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The fact that our FORENSIC INVESTIGATORS are also trained to trace adds depth to FSG's capacity to service the requirements of the different categories of client who use the services of FSG's TRACING DIVISION.
 

FSG's TRACING SERVICES enjoy many competitive advantages over the services of our competitors:
 

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The first is our STP, which we believe incorporates more resources that DBT and TFA can put to use to trace persons than is available to the majority of our our competitors.

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The second is that we have constructed training programs for DBT and TFA based on our STP. Newly employed DBT and TFA (and, of course, also FORENSIC INVESTIGATORS) first complete this one week training course. Currently, there is no accredited training for DBT and TFA. Our training course has been submitted to the relevant SEETA for consideration for accreditation as a formal training course for DBT and TFA.

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The third is capacity. It is a principal of economics that financial growth follows the installation of infrastructure (as opposed to first securing business and then installing the infrastructure to service it). Consequently, FSG always maintains a greater capacity to process and satisfy trace instructions than we require to service existing business. In this manner we can legitimately state that we can successfully process as many trace instructions as clients care to give us. This ABUNDANT SPARE TRACING CAPACITY consists of:

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Having more DBT and TFA in our employ than what is strictly required  by the number of instructions we have on hand.

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As a work station, a telephone line, a computer and an internet connection are the basic resources required by DBT, we have installed more of these resources than required. Our ADSL facilities are the fastest, uncapped facilities available, and we employ our own IT specialists to ensure that computers perform at optimum capacity at all times.

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A stock of CVs from suitable candidates for appointment as DBT and TFA, to shorten the recruitment process should we ever experience a surge in growth that exceeds the spare capacity we maintain.

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The fourth is our ceaseless research to identify more efficient and more effective ways to trace people and entities The strategies of our STP are constantly reviewed and improved when we discover a methodology or strategy that is more efficient and effective than what is currently in place. We are constantly seeking out new database sources that DBT can use to locate people. All TRACING AGENCIES can access the likes of credit bureaus, but we go much further. Not only do we have online access to the likes of the Deeds Registry and CIPC, but we have also added:

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Spider search engines that siphon raw data off of hundreds of databases that exist in cyberspace that contain personal information.

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Online law libraries and government gazette libraries.

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The databases of statutory regulatory and non-statutory regulatory bodies that keep information about persons employed in a broad variety of business sectors.

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The databases of professional organizations that store personal information about their members.

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Databases that have a 'reverse telephone directory' facility.

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Databases that convert erven to street addresses, and vice versa.

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Databases that identify street addresses from GPS co-ordinates and vice versa.

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Google Earth Street View, so that DBT can physically view the premises to which debtors are traced.

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And many more.

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The fifth is the audit procedure built-in to our STP. This serves to permit FSG to audit every completed trace instruction, and every 'no-trace' report produced, for compliance with the full scope of work of our STP.

Fohla Security CC t/a FSG FORENSIC INVESTIGATORS & AUDITORS | TRACERS | RISK MANAGERS | GUARDS
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