FSG is a LEVEL 4 B-BBEE
MAIN MENU BAR
HEAD OFFICE DETAILS
+27 (0) 86 1000 979
+27 (0) 86 5168 722
+27 (0) 83 7841 523
PO Box 17, Pavilion,
3611, South Africa
7 Cedar Road, Westville,
3629, South Africa
PSIRA Reg. No.
FSG has corporate
- and field agents in every Magisterial District in SA.
FSG understands that clients expect that every
instruction/service enquiry to FSG is accepted
in absolute CONFIDENCE.
Unlike the privilege of confidentiality of the
client' relationship that is protected by law,
the relationship between 'private/forensic
investigator/auditor/tracer/risk manager and client' is
not automatically confidential just because FSG declares
that it is so.
investigators/auditors/risk managers/tracers in private
practice will always claim
to guarantee that everything
between them and their clients is
confidential, there is nothing in law (excluding civil rights issues,
due process and, in the case of FSG, the legal framework in
which FSG is instructed by
THE PUBLIC PROTECTOR) that protects the records and
activities of such service providers from the power of
SUBPOENA, or that
prevents a court from issuing an order that their activities/communication
are to be
There are two circumstances
under which FSG can guarantee client CONFIDENTIALITY, but both
The FIRST derives from
the principle of Roman-Dutch law, English law and the
Constitution of South Africa (which form the basis for South
African statutory and common law)
that a person is presumed innocent until proven guilty.
If we maintain records in a manner that anything a client
expects FSG to keep confidential CANNOT BE DISCOVERED BY
SUBPOENA, the presumption of innocence has the effect that
FSG maintains the confidentiality of such records. Consequently:
Records are stored in
a manner that only certain employees have access to
certain categories of records, and so that access to all
records is limited to only two persons
records are stored securely on premises not associated with FSG.
All case files are
stored only at our head office (if not at a remote
location) in a secured manner.
Our computers are
networked only for the purpose of enabling our IT
Manager to monitor activity on individual computers
such that efforts to access unauthorised websites, engage in unauthorised communication
and copy protected information raise an alarm.
The broadband usage of every employee is monitored
for excessive consumption.
All employees sign a
confidentiality agreement that is binding in
Our contracts of
employment provide that FSG may monitor the
activities of employees by any means deemed
necessary by FSG, and that FSG has the right to subject employees to
polygraph examinations if FSG has any reason to
question the activities or statements of
If a client requires
FSG to obtain information/records from a
confidential database/source, client is required
to sign an agreement that such
confidential between client and FSG, and cannot be
revealed to a third party unless obtained by means of
FSG will NEVER reveal
the name of a client for reference
purposes without first obtaining permission to do so.
We randomly monitor
all telephonic communication, and access to fax
facilities is subject to supervision.
We have installed a
telephone management system so that calls can
be monitored by user. Cellphone and landline detailed billing
statements are audited
monthly to identify who
employees are calling.
We enforce a clean desk policy.
No file may leave our office premises without
The discussion of sensitive material with clients is
only conducted in a controlled environment, usually
at a location other than our offices.
Our offices are
monitored by CCTV.
However, the effectiveness
of these measures is qualified. If a policing or prosecutorial authority
secures a subpoena to monitor our communication and activities, the
maintenance of absolute confidentiality may be compromised.
The SECOND is when a
client instructs FSG through an attorney
(which is always the recommendation of FSG). This has the effect of extending the
confidentiality privilege of the 'attorney and client'
relationship to FSG. However, evidence
that is admissible in legal proceedings must be GATHERED IN A LAWFUL MANNER.
our records can be protected from
subpoena when FSG is instructed by an attorney, we may be
required to testify in legal proceedings, and the manner in which we gathered evidence
could be subjected to scrutiny. Consequently, if a client
instructed that we access confidential records through
informants in the process of an investigation, we recommend
that we are not called testify. Furthermore, it is always FSG's objective to avoid having
its investigators/auditors called as witnesses if an
investigation/audit/risk management/tracing instructiom involved accessing confidential records. Instead,
we make every effort to direct matters so that the persons who are the source of the
evidence gathered are called as witnesses. Our
position is simply that the greater our anonymity, the greater our capacity to
This PREFERRED ANONYMITY
of FSG also finds expression in all the processes,
methodologies and polices of FSG:
FSG will not comment
to the media unless instructed to do so by a client.
Our office premises
are discreetly occupied. Signage reflects our name
and contact details, but not what we do.
None of our
vehicles display identifying markings or signage
and all are registered in the name of a party that
is not FSG.
Employees do not overtly display company identity
Other than security
guards, FSG employees do not wear any corporate
apparel that associates them with FSG.
Other than the
platform of this website and listing only our name
and contact details in directories, FSG does not advertise its existence or services
to the general public.
We employ a direct
marketing method. We identify relevant
decision-makers in our target markets and make personal introduction to such persons. To this
end, FSG has developed (and continues to develop) extensive databases of relevant
decision-makers in our target markets, to who we
circulate, by email, two communiqués each month; a
newsletter-type communiqué and an extract from our CEO''s INVESTIGATION DIARY.
Fohla Security CC
t/a FSG FORENSIC INVESTIGATORS & AUDITORS | TRACERS | RISK MANAGERS |